Lapwing Safaris (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) and, where relevant, the General Data Protection Regulation (GDPR).
By using our website or services, you agree to this Privacy Policy.
1. Information We Collect
We may collect and process:
- Personal information (name, email, phone number, nationality, and identification details where required for bookings)
- Travel-related information (preferences, itineraries, and companion details)
- Technical data (IP address, cookies, browser type, and website usage data)
2. Purpose of Processing
We use your information to:
- Respond to enquiries and provide safari and travel services
- Process bookings and manage travel arrangements
- Communicate confirmations, updates, and service information
- Improve our services, website, and customer experience
- Send marketing communications (only where consent is given)
3. Legal Basis for Processing
We process personal data based on:
- Your consent
- The necessity to perform a contract (e.g., booking services)
- Our legitimate business interests
- Compliance with legal obligations
4. Sharing of Information
We do not sell your personal data. We may share information only with:
- Trusted travel service providers (lodges, transport operators, guides)
- Payment processors and booking systems
- Legal or regulatory authorities where required by law
All third parties are required to handle data securely and only for specified purposes.
5. Cookies and Tracking
We use cookies and similar technologies to improve website functionality, analyse traffic, and support marketing. You may disable cookies in your browser settings.
6. Data Security
We implement reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. However, no system is completely secure.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
8. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent at any time (where applicable)
- Object to certain processing activities
- Lodge a complaint with a relevant data protection authority
9. International Transfers
Where necessary, your data may be transferred and stored outside your country. We ensure appropriate safeguards are in place.
10. Changes to This Policy
We may update this policy from time to time. Updates will be posted on our website.
11. Contact Us
For any privacy-related questions, contact us:
